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Returns Policy

RETURNING ITEMS

Fragrances

We offer a 14 day Money Back Guarantee on all items that are sealed if for any reason you change your mind and decide that you no longer want the item. Please contact us through the website stating your wish to return the item and your reason behind your change of mind. You must return the item in the same condition as you received it, Still in perfect sealed condition with no marks, scratches, etc.

If an item you receive is not sealed (as a lot are) and you decide that you no longer want the item then we still offer a money-back guarantee but certain rules apply.
On the same day, you receive the item, and once you have decided it is no longer wanted you must contact us stating you no longer would like the item and your reason for wanting to return the item. You will then be issued an RMA number to facilitate processing your item when it is received.

In both cases, all items returned must be unopened & unused. We cannot refund any postage costs for returning unwanted items & our postage costs will also be deducted if free postage was enabled.

HANDY ATOMISERS ARE NOT RETURNABLE AS THESE CAN BE TAMPERED WITH

Resin Art

We offer a 14 day Money Back Guarantee. if for any reason you change your mind and decide that you no longer want the item. Please contact us through the website stating your wish to return the item and your reason behind your change of mind. You will then be issued an RMA number to facilitate processing your item when it is received. You must return the item in the same condition as you received it, Still in perfect sealed condition with no marks, scratches, etc.

3D Frames

The 3D frames are personalised and made to order to your specifications, therefore returns are not accepted unless the item arrives damaged or not as the confirmation picture shows. Please contact us through the website stating the problem with your item.


All Return & Refund issues will be handled within 1-3 days of notification.

UNHAPPY WITH AN ITEM

Unfortunately, sometimes items are not quite as you expected them to be, this could be due to a number of situations but in all circumstances, we will 100% rectify a situation one way or another. If you do find yourself in this situation then don’t worry, just Contact Us and we will resolve any issues you have.